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Helpdesk Specialist

Global Custom Commerce (GCC) is an uber-fast growing E-Commerce company with a great culture and fun atmosphere. We own and manage direct-to-consumer websites such as Blinds.com, the largest online retailer of window coverings (ranked between Nike and MTV on the Internet Retailer 500 list).

The company is growing steadily and our Helpdesk Team is seeking an additional Helpdesk Specialist to add to the group.

Do you believe in the philosophy of working AND playing hard? Are you obsessed with personal and professional optimization? Do you dream about having a job you can´t wait to get to?

If so, this might be the opportunity for you to join the company that has been voted Best Place to Work in Houston for 2010 & 2011 by both the Houston Chronicle AND Houston Business Journal.

The Helpdesk Specialist is responsible for providing end-user support and customer service on company-supported computer applications and platforms. Troubleshoots problems and advises on the appropriate action. Follows-up to insure issue resolution and customer satisfaction.

Duties and Responsibilities

  • Respond to requests for technical assistance in person, via phone, electronically, remotely
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate actions
  • Escalate issues to senior IT Operations staff (other appropriate resource) when necessary
  • Follow standard help desk procedures
  • Prioritize help desk issues
  • Log all help desk interactions
  • Purchase and deploy end-user computers and necessary software
  • Administer help desk software
  • Identify trends and develop solutions to address them when needed
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports when requested
  • Stay current with system information, changes and updates
  • Occasional end-user training
  • Make recommendations to IT Operations personnel and assist with escalated issues as needed
  • Assist with Active Directory and Exchange administration in relation to job duties

Schedule

The schedule for this position will be Monday-Friday, 12 PM – 9 PM / 40 hours a week with a possibility of working weekends, if need be

Education | Experience

  • High school diploma required, college degree preferred
  • Minimum one year related experience required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
  • Related experience and training

Key Competencies

  • Excellent oral and written communication skills
  • Customer service oriented
  • Problem analysis / Problem-solving
  • Adaptable / Flexible
  • High level of Determination
  • Ability to plan and organize
  • Attention to detail
  • Stress tolerance
  • Able to work independently
  • Ability to lift up to 50 pounds
  • Must be able to walk up and down stairs multiple times a day

Employees of GCC are eligible for health & dental insurance, Section 125 plan, life/AD&D/long-term disability &short-term disability insurance, FSA plan, 401k plan, fitness program, tuition reimbursement, paid time off (PTO) and paid holidays!

We are located in Houston, Texas off Richmond Avenue & Beltway 8.

What are the Benefits?

Employees of GCC are eligible for health & dental insurance, Section 125 plan, life/AD&D/long-term disability insurance, FSA plan, 401k plan, fitness program, tuition reimbursement and paid time off. We are located in Houston, Texas off Richmond Avenue & Beltway 8.

I'm interested! What do I do?

Interested? Submit your resume, cover letter and salary expectations to BestPlaceToWork@Blinds.com for immediate consideration. To learn more about our culture, watch the company dance-off, lip dub or visit us on the web at www.Blinds.com. As you will see, we like to have FUN!

GCC is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status. EEOE.

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