Blinds.com order policies, terms, conditions

SureFit - Guaranteed to Fit:
If you made a mistake in measuring your blinds, you can get a new blind - a 100% exchange, at no cost. Limit 4 blind remakes per household (unless the error is ours, in which case, we'll make it right!). No cash refunds, same-product same-color exchanges only, within 15 days of receipt of package.
Just look for this icon to know which products are covered by SureFit: .
For more details, check out all the rules.

Color Accuracy:
Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we'd like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.

Fabric Back lighting:
"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches don't show you the effect of back lighting, which can soften colors and highlight fabric textures. If you'd like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.

Secure Internet Commerce:
What is online security - When you place orders all of your information is processed through our secure server. We utilize industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.

Your Private Information WILL Remain Confidential
We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

Window Measurements:
For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.

Inside mount
An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to to the product page for the product you are interested in on our site before completing your order.
Outside mount
An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.

For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.

Payment Options:
Since our custom window treatments are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's checks, personal checks and money orders must be mailed to our office before your order is started. All orders paid by check will require a holding period of 5-7 days for your check to clear before the order will be put into production. In some cases, coupon discounts may be offered via coupon codes, note that only one coupon code may be used per order.

Changes, Cancellations and Refunds:
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your purchase decisions prior to finalizing your order. We place your order with the manufacturer and automatically charge your credit card for the total sale price, including shipping, immediately after you complete your online order. Unless there is a delay in placing your order because we need additional information from you, an order received from you for in stock materials before 4 P.M. Eastern Standard Time will normally begin production the morning of the next day.

Cancellations and Changes in orders can only be made for a period of 12 hours after your online order is finalized. In the event that you cancel your order during this 12 hour period, we will refund your money. Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 12 hour period.

On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay, when the manufacturer contacts us you will be contacted that day. We reserve the right to reject any order, at our discretion.

Discontinued and/or Back Ordered Items:
At times, products or colors are discontinued or placed on backorder by the various manufacturers with whom we work. We will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.

Shipping Information:

Shipping Methods & Charges: - We offer free shipping via United Parcel Service(UPS) and/or FedEx within the 48 contiguous United States. As long as the product(s) you order are less than 94" wide. No shipments can be made to PO Box addresses. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. If your package is too large to ship by UPS or FedEx, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. For shutters please view the table below. The following shipping charges apply to all orders that are 94" wide and/or long and up:

Order	Charge
1. Blinds and Shades under 94" wide. Shipped within the contiguous 48 U.S.	FREE
2. Horizontal Blinds and Shades over 94" wide.	$70.00 per shipment per manufacturer
3. Bio Arches measuring over 48” wide	$70.00 per shipment per manufacturer
4. Vinyl Verticals and Vertical Cellular Shades (vertiglides) over 94" long. Shipped within the contiguous 48 U.S.	$70.00 per shipment per manufacturer
5. Verticals over 130" long. Shipped within the contiguous 48 U.S.	$150.00 per shipment per manufacturer
6. Faux Wood Shutters	$55.00 shipment fee
7. Certain Wood Shutters	$70.00 shipment fee
8. Exterior Porch Shades over 94" wide.	$150.00 per shipment per manufacturer

Multiple Shipments - Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!

Oversized Shipments
For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide) it is highly recommend to inspect all packages for damage. Any damage needs to be noted on you Bill of Lading. Any damage not noted is not eligible for a remake free of charge. Minor damaged product may be able to be used and should be accepted and noted. There is a 7 day time period to report any unusable product for a remake. Badly damaged product should be refused and reported to us and it will be remade immediately.

Shipping to Alaska & Hawaii - The estimated cost for ground shipping to Alaska is $30 per blind. 2-day service to Alaska is estimated at $60 per blind, and 1-day service is estimated at $90 per blind.The estimated cost for ground shipping to Hawaii is $50 per blind, 2-day service to Hawaii is estimated at $100 per blind, and 1-day service is estimated at $150 per blind. Because we need to obtain your approval before confirming these charges, orders will be held until we have that approval. This applies even on one-day products. Click here for freight forwarding information and contacts for Alaska & Hawaii.

If you have any questions about our shipping policy, please call us at the number at the top of this page.

International Shipping (Canada) - Click here for freight forwarding information and contacts.

Delivery Times - Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please e-mail for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforseen problems.

What is Order Processing?
Due to an increase in our processing costs (e.g. credit card fees, package handling, etc.) we had to regrettably institute a price adjustment for processing and handling orders. Our flat rate is now $4.95 per order, which represents only a fraction of our actual handling costs. We also do not charge for shipping, which costs us considerably more than the $4.95. We appreciate your business. Please be assured that we will always strive to bring you the lowest blinds prices, with superior quality and service.

Sales Tax:
Since we are based in Texas, we collect 8.25% sales tax on all orders shipped to Texas addresses. We will not impose a sales tax on orders that are delivered outside of the state of Texas unless such taxes are imposed on Internet sales by law. Starting March 1, 2010, a new Colorado law requires retailers to notify its customers that they will owe Colorado use tax on all items purchased if no sales tax was paid to the retailer. You can report the use tax owed on such purchases on Colorado Use Tax Form DR 0252. If you have any questions, call the Colorado Department of Revenue at 303-238-7378.

Price Comparison Policy:
Home Depot is a registered trademark of Home Depot Inc. and Lowe's is a registered trademark of Lowe's Companies Inc. Comparative prices listed in this website are based on regular telephone surveys and in store shopping conducted by employees or affiliates of Global Custom Commerce, LP and reflect the prices quoted to consumers for the listed product.

Inspection of Merchandise:
IMPORTANT: Inspect your merchandise as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify us that the merchandise has been damaged in shipment or was made incorrectly within 7 days of the date that the merchandise is delivered to you, we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us that the merchandise has been damaged in shipment during this 7 day period, we won't be able to do so. All damaged shipments must be signed for as damaged.

Express Warranties:
We do not manufacture any of the products sold through this site. Express Warranties with respect to the blinds/shades you are purchasing from this website are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'warrantee and care' links at each products information page. THIS COMPANY ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.

Do I Need to Buy Hardware or Screws?
All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.