At Levolor, we're committed to making products and relationships that last. That's why we promise a complete product warranty and a no-risk exchange policy.
No-Risk Exchange Policy
Whether you mis-measured or simply changed your mind, if you don't love your custom Levolor for any reason, we'll exchange it within 30 days of receipt.
Full 10-year Warranty
Your investment will last. If any part of you custom Levolor breaks or is damaged due to poor workmanship or defect within 10 years of purchase, we'll repair or replace it free of charge.
Terms and Conditions
No-Risk Exchange Policy
If you wish to exchange any Levolor Custom Blind or Shade purchased in the US, please contact our Customer Service Department at 1-800-538-6567 within 30 days of receipt. We will request the order number, date and type of product you wish to exchange. One replacement blind or shade of equal or lesser value will be made and shipped free of charge for any product you wish to exchange. This policy does not cover any additional costs associated with professional installation or uninstallation. Commercial contract orders are not included in this policy. We may require the return of the original product you are exchanging.
Full 10-Year Warranty Coverage
Coverage extends to any Levolor Custom Blind or Shade purchased in the US as long as the product remains in the original window. Levolor will cover the repair or replacement (at our discretion) and shipping costs of any defective Custom Blind or Shade within 10 years of the purchase date. In the event repair is not possible, Levolor will replace the product. This applies to the individual blind or shade, not the full order. Discontinued items or color selections will be replaced with the closest equivalent current product. This policy does not cover any additional costs associated with professional installation or uninstallation. Policy excludes specialty shapes, components, contract orders, orders with waivers and blinds sized over 90". Product that includes the motorized option is covered with the exception of batteries. We may require the return of the original product. This Full 10-Year Warranty supersedes any previously printed versions.
To file a warranty claim, please call 1-800-538-6567 with your product information. This full warranty gives you specific legal, and you may have other rights, which vary from state to state. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.
If you should need to file a claim, you must do so within 30 days of receipt by contacting Levolor Customer Service at 1-800-538-6567.
1. Does The Pledge cover custom, stock, and contract? Specialty Shapes? Order that require a waiver?
The Pledge covers custom, and motorization. Motorization is not covered under the guarantee-ship section due to lead times and highly personalized templates, but we will cover this option under the warranty and no-worry exchange. The Pledge does not cover stock, contract and orders with waivers. Specialty is covered under the Full 10 Year Warranty and No Risk Exchange Policy.
2. Which product categories does The Levolor Pledge cover?
The Levolor Pledge covers all Custom (Special Order) Levolor Blinds and Shades purchased in the United States. This includes Custom Wood, Faux Wood, NuWood, Metal, Vertical, Perceptions Soft Vertical and Horizontal Blinds; as well as Custom Accordia™ Cellular, Roman, Roller, Natural and Panel Track Shades.
3. Does The Levolor Pledge apply to specific retailers?
No, any Custom Levolor Blind or Shade purchased in the US is covered.
4. For what reasons will you exchange my new blinds?
More than 95% consumers are perfectly happy with their first choice of product, but we also understand that preferences could change; incorrect measurements might happen, etc. As stated in the Pledge, if you don't like the blinds or shades you order for any reason, we will exchange them for another Levolor product.
5. How many times may I exchange a blind?
Exchange is limited to one time per blind or shade.
6. Do I have to exchange for the same type of blind or shade?
No, you can choose any Levolor Custom Blind or Shade when you exchange; however, if the replacement product costs more than your original choice you will be charged the difference in price.
7. If a consumer orders a product that is greater in value than the original order, they are responsible to the pay the difference. If the product replacement product is less in value the original order do we refund them the difference?
Yes. We would follow standard account guidelines, working with the store to issue credit and reorder; or with the consumer if they purchased through us by issuing credit/refund directly.
8. Does the blind/shade need to be the same size as the original order?
No, as part of The Pledge mis-measuring is covered under the No Risk Exchange Policy but only one exchange per blind or shade purchased is permitted.
9. Are there any exclusions (example, blind was left in the front yard and it is wrecked, washed it in a tub and it does not work, dog chewed it up, etc.)?
If a blind or shade is damaged it would be covered under the Warranty Policy but if a consumer would like to exchange a purchase under the No Risk Exchange Policy, they can do so for any reason but we will only honor one exchange per blind or shade.
10. If the original order included installation, will removal and reinstallation of the new order be covered?
If there is a quality or manufacturing issue the product is covered under the Warranty Policy any cost associated with installation will be evaluated on a case by case basis. If the consumer is exchanging the product under the No Risk Exchange Policy we will not cover any additional installations fees.
11. If the original product was purchased during a promotion, will the difference be applied under the same promotional
Yes, we will honor the promotional discount.
12. Does the consumer need to provide proof of purchase for the blind or shade?
The customer or consumer will need to provide the detail shown on the head rail sticker. The sticker includes the order number and key product specs. Customer Service can match that order number to the original order to confirm shipping and other specs needed to verify original purchase.
13. When does the 30 days start? Point of order or when product is received?
The 30 day Exchange window begins from date of delivery.