100% Satisfaction Guarantee

When you buy any item from, you can feel confident because your purchase is backed by our 30-Day 100% Guarantee. If you are not completely satisfied, contact our customer service department immediately and we will make every attempt to correct the problem. If we cannot do this, we will authorize a 100% return or an exchange to another product. We'll make sure you have a product you love!

  • Since everything we sell is custom-made to order, please follow our measuring instructions carefully.
  • We offer our SureFit™ - Guaranteed to Fit! policy on most products. If you made a measuring mistake on a SureFit™ product, notify us within 15 days and get a new blind for free! You don't even pay for return shipping of your old blind. You only pay if there's a price difference between the old and new blind. See details or watch the 2-minute video.
  • FREE color swatches are available, so please review our color accuracy policy carefully and order samples to make sure you like the color before you buy. Products cannot be returned due to dissatisfaction with the color/quality/texture of the material unless you first ordered samples and your product is significantly different from the color sample you received.
  • 100% Satisfaction Guarantee will be honored within 30 days of receipt.


Most window covering retailers DO NOT offer a satisfaction guarantee. Typically, their policy does not allow for returns or exchanges. Here at , we are committed to your satisfaction even after the order is complete. You shouldn’t have to settle on a product that will be hanging in your home for years to come. We'll make sure you like it -- GUARANTEED.

Ordered already and need to call us about this guarantee?
Please call Customer Service toll-free at 1-800.505.1905 , and select option #2. Thank you!



Full refund/exchange for mis-measurement only on products with the SureFit™ Guarantee. Returns only with prior authorization. You are responsible for difference if exchanged product costs more than original product. Promotional offers cannot be used in conjunction with an exchange. You pay return shipping on exchanges unless we've made a mistake, there was shipping damage, or the exchange is covered by the SureFit™ Guarantee, in which case we'll pay return shipping. Commercial and Contract Division orders are not covered by this guarantee. Policy ID: A46-2300. Effective 03-29-2012

Window Shopper App
Check out our new Window Shopper App Available on the iPhone & Google Play App Store