Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Here you’ll find information about shopping for window treatments, along with instructions about how to use our site. If you have questions about our order policies such as Shipping, Warranty, SureFit™, Changing/Cancelling Orders, Payment, Privacy or Promotions & Exclusions, please visit our Order Policies page.


How do I use the website?

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Ordering Blinds and Shades

How do I order blinds and shades?

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After Your Order

What happens now?

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How do I contact you?

You can contact us by phone at 800-505-1905 or chat with us.

You can also email us: |

Do you ship catalogues or brochures?

We do not currently ship catalogues or brochures. We work hard to ensure that all the information for our products is available on our site, including measuring instructions, installation instructions, color charts and care/warranty information.

How do I know what the product will look like in my home?

Samples! We know that the majority of our customers love seeing their potential new window treatments right in their own windows, which is why we offer free samples – with free shipping, too. You can color co–ordinate and get more peace of mind about ordering online.

Are the colors for your products accurate?

Although we do our best to make sure that the colors printed on our site are accurate, actual colors may vary due to subtle color differences and textures that may not be fully appreciated on some monitors and/or display cards.

The best way to ensure you’ll be happy with your color is to request a sample before placing your order – it’s free! Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. We’d also like to suggest that you order all of your blinds of a given color at one time, since there can be slight variations between dye lots.

Does your site show what fabric products will look like with light coming through?

“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material, you should request a sample from us.

Which name brands do you carry?

We carry Levolor, Bali, and Norman, in addition to our very own brand.

Are your products first quality? Do you sell any secondhand products?

Unlike other sites, we only sell first quality products. They are made at major brand factories to your specifications and shipped directly to you.

How does payment work?

To view more about how payment works on, please visit our order policies page.

Is my information secure?

Yes. We respect your privacy, and know that it is important to you how your information is handled. You can view our privacy policy here.

I'm a tax exempt customer, how do I purchase blinds with my tax exempt status?

If you want tax exempt status with, you need to register before placing your order. Follow these instructions to begin the process.

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Ordering Blinds and Shades

How do I measure my windows?

It’s easy! View our measuring instructions.

What if I make a mistake on my measurements?

SureFit™ is a exclusive to give you peace of mind about measuring your blinds.

Read all about our SureFit™ policy and what is covered here.

I’m not sure about installing my own blinds. Can you help me?

Absolutely. Using the installation instructions found on our Web site and included along with your order and a few simple hand tools, you should easily be able to install all of the products we carry.

However, if you have a problem installing any of our products, our customer service department is full of experts that can point you in the right direction. If you don’t feel comfortable installing them yourself, then use our professional measuring and installation services!

We also offer the video gallery, full of hundreds of short, easy-to-follow videos with expert advice about blinds and shades.

What is the difference between inside mount and outside mount?

An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount is when the blind or shade is mounted above and around the window frame, and can be used if there isn’t enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.

How can I find out what the product terms mean?

We incorporate a comprehensive dictionary into the site that highlights terms that have fuller explanations. Just click on the blue underlined links and a small window will pop up with a brief explanation.

You can also view our extensive video library to find all the answers you need!

What types of window blinds are available and how are they different?

Learn about types of window blinds to suit your style preferences and needs.

You can also types of window blinds to find all the answers you need!

Do you supply install screws and fasteners?

Yes. However, there are many different types of mounting surfaces into which your products could be attached, such as concrete, wood, drywall, plaster, steel, etc. It’s not feasible for manufacturers to include screws/fasteners that will work for all applications, but the ones included should work fine.

Are the installation instructions included?

The products come with the installation instructions in the box. If you can’t find the instructions in the box, look on our Web site for your product and you’ll find them there. Or call our customer service department at 1.800.935.7028.

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After Your Order

How fast will I get my order?

We try to make sure you get your order as fast as possible. However, because our products are all custom made, there is a manufacturing time associated with every order. After the manufacturer completes it, the shipping time will vary, based on where the manufacturer is located. If they are located out of the country, your shipment could take a few weeks before it reaches your front door.

When you’re ordering, be sure to look at the manufacturing and shipping time in your shopping cart. You can also choose the express option to speed your order through the manufacturing process, but you won’t be able to make any changes to your order once it’s submitted. View our order policies page for more information about changing/cancelling orders.

Is shipping free?

Good news! Nearly all products ship for free unless it is a very large window. Please view our order policies page for more detailed information about shipping.

I live in Hawaii/Alaska. Can you ship to me?

While our shipping is free for most products within the contiguous United States, we do ship to Hawaii and Alaska with a fee. Please view our order policies page for more detailed information about shipping.

Can I order from you if I live in Canada?

Please visit if you live in Canada and would like to order from Canada’s #1 Blinds Store!

Can I check my order’s status?

Use our Order Tracking page! You can also call customer service to learn more about the status of your order. Be sure to have your order number on hand! Once your order has shipped we’ll send you the tracking information.

What if one of my blinds breaks?

Visit our order policies page to learn more about our warranty information.

Visit our troubleshooting page for tips and videos on how to repair your blinds.

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