100% Satisfaction Guarantee
If you're not 100% satisfied with the style, color or quality of your blind, shade or shutter, we'll work with you to make it right.
Simply contact us within 30 calendar days after delivery to your home and we'll walk you through returning your order. We'll send a replacement of equal value at no additional charge. If a remake would not correct your issue, we'll happily give your money back.
If you'd like a replacement specifically for color, we'll help you order a free sample of your product in the new color. After you receive the sample and know you'll love the new color, contact us and we'll send your replacement blind. You only pay if there's a difference in price between your old and new blind, or if the new blind requires a shipping fee (generally, this applies when it's over 94" wide).
You must have received your product to qualify for this policy. Prior authorization is required for returns. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime.
Due to volume, commercial orders are not covered by this guarantee. A commercial order is any order containing 25 or more of the same product, of tax exempt status, or containing any Blinds.com Commercial brand product.
This guarantee does not cover any product ordered outside our recommended sizes or specifications. Draperies are not available as part of this guarantee. Please be sure to view all specifications on the product page before ordering.
View our cancellation policies here.
Measuring changes are not available as part of this guarantee — but don't worry — our SureFit™ Guarantee can help you if you've made a measuring mistake.
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