Welcome to our Frequently Asked Questions page! Here you’ll find information about shopping for window treatments, along with instructions about how to use our site. If you have questions about our order policies such as Shipping, Warranty, SureFit™, Changing/Cancelling Orders, Payment, Privacy or Promotions & Exclusions, please visit our Order Policies page.

Using Blinds.com

Although we do our best to make sure that the colors printed on our site are accurate, actual colors may vary due to subtle color differences and textures that may not be fully appreciated on some monitors and/or display cards.

The best way to ensure you’ll be happy with your color is to request a sample before placing your order – it’s free! Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. We’d also like to suggest that you order all of your blinds of a given color at one time, since there can be slight variations between dye lots.

Unlike other sites, we only sell first quality products. They are made at major brand factories to your specifications and shipped directly to you.

We do not currently ship catalogues or brochures. We work hard to ensure that all the information for our products is available on our site, including measuring instructions, installation instructions, color charts and care/warranty information.

“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material, you should request a sample from us.

You can contact us by phone at 800-505-1905.

You can also email us: sales@blinds.com or customerservice@blinds.com

Samples! We know that the majority of our customers love seeing their potential new window treatments right in their own windows, which is why we offer free samples – with free shipping, too. You can color co–ordinate and get more peace of mind about ordering online.

To view more about how payment works on Blinds.com, please visit our order policies page.

If you want tax exempt status with Blinds.com, you need to register before placing your order. Follow these instructions to begin the process.

Yes. We respect your privacy, and know that it is important to you how your information is handled. You can view our privacy policy here.

We carry LEVOLOR, Bali, Coolaroo, Norman, Redi Shades, and Stay by Stacy Garcia, in addition to our very own Blinds.com brand.

Ordering Blinds and Shades

The products come with the installation instructions in the box. If you can’t find the instructions in the box, look on our website for your product and you’ll find them there. Or call our customer service department at 1.800.935.7028.

Yes. However, there are many different types of mounting surfaces into which your products could be attached; such as concrete, wood, drywall, plaster, steel, etc. It’s not feasible for manufacturers to include screws/fasteners that will work for all applications.

We incorporate a comprehensive dictionary into the site that highlights terms that have fuller explanations. Just click on the blue underlined links and a small window will pop up with a brief explanation.

You can also view our extensive video library to find all the answers you need!

Absolutely. Using the installation instructions found on our website and a few simple hand tools, you should easily be able to install all of the products we carry.

If you're still looking for a product, we also offer measuring and installation services. Click here to check how it works.

However, if you have already bought your blinds and have a problem installing them, our customer service department is full of experts that can point you in the right direction. If you don’t feel comfortable installing them yourself, then use our professional measuring and installation services!

SureFit™ is a Blinds.com exclusive to give you peace of mind about measuring your blinds.

Read all about our SureFit™ policy and what is covered here.

An inside mount is when the blind, shade, or shutter fits inside of the window opening. Mounting as an inside mount generally has a cleaner, neater look. An outside mount is when the blind, shade, or shutter is mounted above and around the window frame, and can be used if there isn’t enough depth to mount the product inside the opening. Sliding glass doors and wood cased shallow windows are popular outside mount choices.

You can learn about different types of window blinds to suit your style preferences and needs. Also, we also have our awesome Blind Finder, the easiest way to find the right blind, shade or shutter. You just answer 3 questions to see which products suit your needs. Check it out!

After Your Order

We try to make sure you get your order as fast as possible. However, because our products are all custom made, there is a manufacturing time associated with every order. After the manufacturer completes it, the shipping time will vary, based on where the manufacturer is located. If they are located out of the country, your shipment could take a few weeks before it reaches your front door.

When you’re ordering, be sure to look at the manufacturing and shipping time in your shopping cart. You can also choose the express option to speed your order through the manufacturing process on select products, but you won’t be able to make any changes to your order once it’s submitted. View our order policies page for more information about changing/cancelling orders.

Good news! Nearly all products ship for free unless it is a very large window. Please view our order policies page for more detailed information about shipping.

We cannot ship shutters to Hawaii or Alaska. While our shipping is free for most products within the contiguous United States, we do charge a fee for oversized products to Hawaii and Alaska. We do not ship shutters to Hawaii or Alaska. Please view our order policies page for more detailed information about shipping.

Please visit Blinds.ca if you live in Canada and would like to order from Canada’s #1 Blinds Store!

Use our Order Tracking page! You can also call customer service to learn more about the status of your order. Be sure to have your order number on hand! Once your order has shipped we’ll send you the tracking information.

Visit our order policies page to learn more about our warranty information.

Visit our troubleshooting page for tips and videos on how to repair your blinds.