Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Here you’ll find information about shopping for window treatments, along with instructions about how to use our site. If you have questions about our order policies such as Shipping, Warranty, SureFit™, Changing/Cancelling Orders, Payment, Privacy or Promotions & Exclusions, please visit our Order Policies page.

Using Blinds.com

Are the colors for your products accurate?

Are your products first quality? Do you sell any secondhand products?

Do you ship catalogues or brochures?

Does your site show what fabric products will look like with light coming through?

How do I contact you?

How do I know what the product will look like in my home?

How does payment work?

I'm a tax exempt customer, how do I purchase blinds with my tax exempt status?

Is my information secure?

Which name brands do you carry?

SF&I Shutters Program

Can I order shutters online, then call this service for installation?

What products are available for the Shutter Program?

Are there separate measure and installation prices that I’ll receive during my free in-home consultation?

There is no availability for my zip code. How can I get my shutters installed?

What types of payment can be used when purchasing my shutters?

Are all installers insured and bonded?

Who can I call to get more information on this program?

Do Blinds.com standard guarantees and warranties apply to purchases of Shutters?

Ordering Blinds and Shades

Are the installation instructions included?

Do you supply install screws and fasteners?

How can I find out what the product terms mean?

How do I measure my windows?

I’m not sure about installing my own blinds. Can you help me?

What if I make a mistake on my measurements?

What is the difference between inside mount and outside mount?

What types of window blinds are available and how are they different?

After Your Order

How fast will I get my order?

Is shipping free?

I live in Hawaii/Alaska. Can you ship to me?

Can I order from you if I live in Canada?

Can I check my order’s status?

What if one of my blinds breaks?

Helpful Links