100% Satisfaction Guarantee
If you're not 100% satisfied with the style, color or quality of your product, we'll work with you to make it right.
Simply contact us within 30 calendar days after delivery to your home and we'll walk you through returning your blind. We'll send a replacement of equal value at no additional charge.
If you'd like a replacement specifically for color, we'll help you order a free sample of your product in the new color. After you receive the sample and know you'll love the new color, contact us and we'll send your free replacement blind.
If a remake would not correct your issue, we'll happily give your money back.
You must have received your product to qualify for this policy. Prior authorization is required for returns. Due to volume, commercial orders are not covered by this guarantee. Limit one replacement per product. Once you've ordered a replacement, we cannot issue a refund for the same item. Limit 10 items per household per lifetime.
View our cancellation policies here.
Measuring changes are not available as part of this guarantee — but don't worry — our SureFit™ Guarantee can help you if you've made a measuring mistake.
Have an issue? Let's solve it!
Made a Measuring Mistake?
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