We're here to help

  • If you're not 100% satisfied with the style, color, or quality of your blind, shade or shutter, contact us within 30 calendar days of delivery, and we'll help you replace it.  
  • Replacements are free of charge for products of equal value (no refunds offered) 
  • If the new product costs more due to a different product, color or option, you’ll only pay the difference 
  • Shipping fees may apply depending on product size and delivery location 
  • You must have received your product to qualify for this policy prior to issuing a replacement 
  • Limit one replacement per product; limited to 10 items per household per lifetime 
  • Have an issue? Let's solve it! Call us at 800-505-1905 

Frequently Asked Questions

We may request photos of the product to better understand the issue and help ensure your replacement order is correct. 

Draperies, drapery hardware, light blockers, out-of-recommended specification orders and shutters purchased through our In-Home Shutters program are not included in this satisfaction guarantee.  

 

Commercial orders do not qualify for this guarantee. A commercial order is any order containing 25 or more of the same products, of tax-exempt status, or containing any Blinds.com Commercial  

brand product. 

 

The following products are also excluded from this guarantee: 

 

View our cancellation policies here. 

Measuring changes are not available as part of this guarantee — but don't worry — our SureFit™ Guarantee can help you if you've made a measuring mistake.